FAQ, question for Nurihaus
Nurihaus is a combination of two words, ‘누리-다 (v. nuri-da).' + ‘Haus (House in German).’
누림 (n. nurim) means ‘to actively enjoy the present moment regardless of circumstances.’
We believe that 누림 (n. nurim) represents the Korean lifestyle, and through our brands and products, we hope you can also enjoy your present moment.
Nurihaus partnered with UPS worldwide to satisfy our customers worldwide.
All Nurihaus orders are shipped from South Korea. We will do our best to ship out packages within 3 business days, but depending on the inventory status, the process may take longer. Once the package leaves our warehouse, we will provide you with a tracking number via email so that you can track your order any time you want on the UPS website. If you have any questions about ordering and shipping, please contact our Customer Service at firstname.lastname@example.org.
If you placed an order with the wrong shipping address, first check that your order hasn’t shipped yet. Check your Order History, and you will see whether your order is shipped or not shipped.
Once your order is shipped, you cannot make any changes to your order. Nurihaus has no responsibility for any refund or reimbursement regarding the completion of your order to the wrong address. So we strongly recommend you check your shipping address before you proceed to check out. The accuracy of the address you enter determines the speed of your order’s delivery.
If your order hasn’t shipped, please contact our Customer Service team at email@example.com as soon as possible. Our Customer Service team may contact you via email when the address is invalid. In this case, your order may be canceled, and our Customer Service team will notify you through email. To ensure the email delivery to your inbox, please add firstname.lastname@example.org to your address book.
If you are a buyer or an owner of a small retail shop interested in Wholesale, we’d love to partner with you. We make the entire wholesale process easy. As we have exclusive contract deals with various Korean brands and products, all you need to do is to contact Nurihaus Wholesale and seal the deal. You’ll get low MOQ, affordable wholesale pricing, and a good margin. Become a wholesaler! Please visit Nurihaus Wholesale page and get a free quote.