Return & Refund policy
1. Change of Mind Refund Changed your mind? We would be happy to accept returns of your purchased items that you don’t like. Please note that Nurihaus only accepts returns for the products purchased on our website (www.nurihaus.com), and your refund may be reduced by the amount of any applicable shipping fees. It won’t be possible for you to make a return after confirming your purchase.
How to return and get your refund
2. Defective Goods Refund We are sorry if you have found flaws in your ordered good(s). Don’t you worry. We offer a full refund for the product(s) with factory defects, missing parts, or other problems originating prior to shipment. Sadly, we do not offer exchanges at the moment. If you’d like the same product but new, get a refund for your old product and order a new one. The full refund only applies to the defective good(s) and does not apply to any harm on the box packaging.
How to return and get refunds
3. Damaged Goods Refund Things happen during the delivery process. It is not your fault. We offer a full refund for item(s) that has/have been damaged by the carrier while in transit. Sadly, we do not offer exchanges at the moment. If you’d like the same product but new, get a refund for your old product and order a new one. The full refund only applies to the damaged good(s) and does not apply to any harm on the box packaging. Please do not discard the damaged item(s) and original packaging during the refund process.
How to get refunds for Damaged Good(s)
4. Missing items/ Incorrect items/ Extra items Sorry that something is not right. If you are missing items from your order or received incorrect or extra items, please do not hesitate to contact Nurihaus Customer Service at email@example.com within 48 hours after receiving your order. Our support team is always available to assist you. We will look into this issue and help you to get the problem resolved.
5. Cancellation Once the package is shipped out from our warehouse, it is hard to cancel your order. If the order is not shipped out yet and you want to make a cancellation, please contact us at firstname.lastname@example.org as soon as possible. Due to the short window of time, the cancellation is not guaranteed. However, we will try our best to support you.